Assistant · A guesthouse
A chat that answers from your documents
Guests asked the same questions on WhatsApp at all hours: breakfast, parking, transfers, check-out. The answers were all in three PDFs nobody read.
01The problem
Guests asked the same questions on WhatsApp at all hours: breakfast, parking, transfers, check-out. The answers were all in three PDFs nobody read.
02What we built
- An assistant that reads the house guide, the menu and the directions
- Answers in the guest’s language, with the page shown
- On the website and on WhatsApp; it says when it does not know
03The result
Most questions are answered before a person sees them. The ones that reach the owner are the ones that need a person.
“Guests ask about breakfast and parking at 2 am. The concierge answers, and I sleep.”
The owner